Refund Policy

Order Eligibility for Refund

We offer eligible refund services for orders that encounter abnormal situations during processing and delivery. Qualified scenarios include damaged products during transit, incorrect item delivery, missing items, and factory defective goods. All refund applications must be submitted within the valid application period to obtain official verification and processing.

Application Time Limit

Customers are required to submit refund requests and provide valid proof materials within forty-eight hours after receiving the package. Timely application helps us accurately verify product conditions, logistics problems and related order details, ensuring efficient and fair processing of every refund application.

Required Proof Materials

To complete refund verification, customers need to provide clear and valid evidence including intact package photos, real photos of defective or damaged products, and official order tracking information. All submitted materials must be true and effective, which serve as the sole basis for our refund review.

Non-Refundable Situations

Refund services are not applicable to products damaged due to improper personal storage, man-made damage after receipt, and normal taste differences caused by personal taste preferences. Refund applications caused by delayed delivery due to local customs inspection, force majeure factors or personal reasons will not be accepted.

Refund Processing Rules

After receiving and verifying customer refund applications and supporting materials, we will complete the review work within a valid processing cycle. Once the application is approved, the refund will be returned to the original payment account through the official payment channel. The arrival time of the refund depends on the processing rules of the customer’s payment institution.

Reshipment Alternative Service

For eligible problematic orders, customers can choose free reshipment service as an alternative to refund. We will re-deliver qualified intact products free of charge to ensure customers can receive complete and high-quality goods. This alternative method provides a more convenient shopping solution for sweet lovers.

Final Interpretation Right

We reserve the right of final interpretation and adjustment of this refund policy. Relevant updated terms will be displayed on the official website in real time. Continued consumption and shopping on our platform means recognition and acceptance of the latest refund policy terms.

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