Customer Service Policy

Global Shipping Service

We provide free worldwide shipping for all orders with no minimum purchase requirement. No additional shipping fees, handling fees or hidden charges will be applied to any order. We cooperate with reliable global logistics providers to ensure stable and trackable delivery services for every package.

Order Processing & Delivery

All orders are processed within 24 business hours after successful payment. We conduct strict manual inspection for every chocolate product before packaging to guarantee intact product condition. Standard international delivery time ranges from 7 to 20 business days, depending on local customs and regional logistics conditions.

Product Quality Guarantee

We strictly adhere to international food safety and production standards. All chocolate products are made with carefully selected raw materials with fine taste and stable quality. We guarantee every item is fresh, well-produced and intact when leaving our warehouse. We focus on maintaining the original flavor and layered taste of sweets for every consumer.

Return & Exchange Policy

We support return and exchange applications for damaged, defective or incorrect items caused by shipping and packaging problems. Customers can contact our customer service team within 48 hours after receiving packages and provide valid photos and tracking information for verification. We will arrange reshipment or full refund efficiently after confirmation.

Price & Discount Rules

We offer exclusive store-wide discounts all year round to ensure cost-effective shopping experiences for every customer. All discount activities are valid for regular orders without hidden restrictions or extra terms. Prices displayed on the official website are the final transaction prices for all global customers.

Customs & Duty Notice

Customers are responsible for any local customs duties, import taxes or related fees regulated by local government policies in their destination countries. We will provide complete and legal customs declaration documents to assist smooth customs clearance of packages.

Customer Support Service

Our professional customer support team provides friendly and efficient after-sales services. We respond to customer inquiries about orders, logistics, product details and after-sales issues within 24 hours. We are committed to solving every customer’s problem with sincere and professional service attitude.

Privacy Protection

We fully protect customers’ personal information and shopping privacy. All personal data collected during order placement, including name, address and contact information, is only used for order processing, logistics delivery and after-sales service. We will never sell, share or disclose customers’ private information to any third parties without official authorization. We adopt professional data encryption technology to ensure the security of user information and comply with global privacy protection regulations.

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